Frequently Asked Questions
What types of businesses do you insure?
We specialize in insurance for pet care professionals, which include pet sitters/dog walkers, dog trainers, boarding facilities, daycare operators, groomers, and veternarians.
Why do I need specialized pet care insurance?
Standard business insurance policies often exclude or limit coverage for animal-related incidents. Pet care insurance is specifically designed to cover risks unique to working with animals such as bites, injuries, or accidents involving pets in your care.
What is Care, Custody & Control (Animal Bailee)?
This coverage protects you if a pet is injured, lost, or becomes ill while under your supervision. It’s one of the most important coverages for anyone handling clients’ pets.
What is a Business Owners Policy (BOP)?
A BOP bundles general liability and property insurance into one policy, designed for small to mid-sized pet care businesses. Pet daycare owners, boarding facilities, training centers, grooming salons, and veterinarians with a physical location benefit most from a BOP.
What is workers’ compensation insurance?
It provides coverage for employee injuries or illnesses that occur on the job.
What does general liability insurance cover?
It protects your business against third-party bodily injury and property damage claims. It can also help with legal costs which are often covered and can be significant.
What does property insurance cover?
It protects your physical assets, including: Buildings (if owned), Equipment and tools, furniture and fixtures and inventory and supplies.
What is Employment Practices Liability Insurance (EPLI)?
EPLI protects your business against claims made by employees related to workplace issues. Some claim examples include Wrongful termination, Discrimination, Harassment, Retaliation, and Failure to promote. EPLI is important because as your team grows, so does your exposure to employment-related claims; even small teams are at risk.
What is Cyber Liability Insurance?
Cyber insurance protects businesses from financial and operational damages caused by cyberattacks, data breaches, and network interruptions.
What is Pet Care Professional Liability insurance?
Also known as Errors & Omissions (E&O), this coverage protects you if a client claims your services, advice, or training methods caused harm to them or their pet. This is different than your General Liability coverage as it is for claims related to your professional judgment, advice, or services. Both are essential for full protection.
What is a Dishonesty Bond?
A dishonesty bond protects your business if an employee steals from a client or from your business. If your employees enter clients’ homes (pet sitting, dog walking, in-home training), you have exposure to theft allegations even if untrue.
How do I file a claim?
Simply contact our office directly or use your carrier’s claims reporting process. We’ll assist you every step of the way to make it as smooth as possible.

